Orders are dispatched within one working day of the payment clearing. Below is every delivery and payment method you will find at the checkout, with the prices you will actually be charged.

Delivery

Orders of 2,000 zł and over ship free, by locker or by courier. The basket shows how much is left to reach it.

We deliver within Poland.

When the parcel leaves

We pack an order within one working day of the payment clearing — with BLIK and instant transfer that is immediate. Cash-on-delivery orders are prepared as soon as they are placed.

The tracking number is e-mailed the moment the parcel is handed over, and it is also in your order history once you sign in.

Payment

• BLIK — a code from your banking app; clears immediately.
• Przelewy24 — instant transfer from a list of banks.
• Card — Visa and Mastercard.
• Cash on delivery — paid when you collect the parcel.

An unpaid order is cancelled after three calendar days. Until then the equipment is held for you.

Invoice

Every order comes with a sales document. If you need a company invoice, enter the VAT number on the order form — adding it afterwards is not always possible.

Receiving the parcel

Equipment ships in the manufacturer's own packaging, protected for transit. It is worth looking the carton over on collection: if it is damaged, ask the courier for a damage report. It is not a condition of a complaint, but it makes one much quicker.

Returns and complaints

You have 14 days from receiving the parcel to return it without giving a reason. The equipment must be complete and undamaged, in its original packaging. Return postage is paid by the buyer, and we refund by the method the order was paid with.

A complaint about a fault is dealt with within 14 days. Send it to info@arilis.pl or file it through the form in your account.

Any questions?

Call +48 730 657 946, working days 9:00–17:00 CET. Or write to info@arilis.pl; we reply within one working day.